When will my order be delivered?
Orders placed during office hours (Mondays to Fridays, from 8:00 a.m. to 5.00 p.m.) are usually initialized in the same day and the delivery is carried out in timeframes depending on the destination country. Since shipments are not made on Saturdays or Sundays or holidays they will be made on the following work day.
Does the order date differ from the shipment date?
The order date refers to the date on which the order was placed and confirmed on the website, whereas the delivery date refers to the date on which the goods were dispatched from our warehouse and handed over to the carrier.
What are the destinations where it is not possible to make deliveries?
www.masons.it ships to all countries in the European Community with the exception of the following territories:
- azores (pt) são miguel
- são jorge
- faial flores santa maria
- ceuta (es)
- melilla (es)
- dom (fr-overseas department) guadalupe (main city basse-terre)
- french guyana (main city cayenne)
- martinique (main city fort-de-france)
- reunion (main city saint-denis) the islands of saint-barthélemy and saint-martin
- aland island (sv)
- channel islands (uk)
Can deliveries also be made to an alternative address?
www.masons.it can also deliver to an alternative address (e.g. your workplace); you just need to provide the delivery address. For security reasons, www.masons.it cannot deliver to post boxes or to services at post offices.
How can i track the delivery status?
As soon as the order is dispatched from our warehouse, you will be sent an email confirming all shipping details. You can check the delivery status directly from the carrier's website by using the tracking code provided in the shipping confirmation email.
What happens if the carrier does not find anyone at home at the address indicated for the delivery?
After several failed delivery attempts, your goods will be placed in stock at the carrier warehouse. You will be contacted by our Customer Service and requested to provide the information necessary for the delivery. If we have not heard from you within three days after the notification, products will return to our own warehouse and the amount of your order will be refunded.
Will the carrier contact me before the delivery?
It is not usual for carriers to contact you in advance, nor can they guarantee deliveries at specific times.
Are there shipping additional costs?
FOR EXTRA EU COUNTRIES: Please note that you may be charged a tax and duties fee! as the recipient, you are liable for all import duties/expenses levied by the country you are shipping to. Unfortunately, we are unable to advise or predict the amount and have no control or influence over this.
For all customer service & general inquiries please contact us below. One of our staff members will be in contact you within 24 hours.