RETURN POLICY

GARMENT DYEING AND ARTISANAL CRAFTSMANSHIP

Each Mason’s garment undergoes an exclusive artisanal dyeing and washing process that gives every piece its own unique character.

These treatments, carried out using certified, eco-friendly natural components, follow traditional craftsmanship techniques passed down over time.

Our artisanal expertise and tailoring are expressed in every detail: slight variations you may notice are not defects, but rather the precious mark of the skilled hands and care we dedicate to every single piece. This uniqueness and the subtle shade differences make each garment truly one of a kind — a genuine 1 of 1, representing the highest value of our manufacturing tradition.

CHOOSE YOUR SIZE CONSCIOUSLY

Every shipment — both outgoing and return — has an impact on the environment. This is why we encourage you to make a thoughtful size selection. To assist you, we provide helpful tools such as our SIZE GUIDE and PERSONAL SHOPPER SERVICE, designed to help you minimize unnecessary shipments and contribute to a more responsible consumption.

ARTISANAL VARIATIONS AND PRODUCT PRESENTATION

At Mason’s, we strive to represent every garment as accurately as possible, through carefully curated images and detailed descriptions that showcase the true quality of our products on your device.

However, please note that minor differences in color, fabric or fit do not constitute defects. Such variations may occur due to several factors, including:

• your screen’s color rendering;

• lighting conditions during photography;

• the natural uniqueness of each piece, as a result of our artisanal and tailoring tradition.

HOW TO REQUEST A RETURN OR EXCHANGE

If you need to return or exchange your order, you may do so within 14 days of receiving your purchase (calculated from the delivery date).

To begin the return or exchange process, simply access the following link and fill in your order number and the email address used during purchase: return form.

Once your exchange request is submitted, you’ll receive an email with the shipping label and detailed instructions on how to proceed.

Once your return request is submitted, our customer service team will contact you via WhatsApp or email. After that, you’ll receive your shipping label and instructions to proceed with the return.

You may choose either home pickup or drop-off at a UPS/BRT location.

The following options are available:

1) REPLACEMENT (FREE)

* Option not valid for non-EU countries

You can exchange for a different size, model, or color. The replacement is free. The label will be valid for only 10 days. You can choose to request pickup of your package at your home or alternatively drop it off at a UPS/BRT collection point. If the package is not deposited or picked up by the courier within this timeframe, the provided label will no longer be usable.

2) REPLACEMENT WITH GIFT CARD (FREE)

* Fee-based option for non-EU countries

You can opt for a gift card with no expiration date to use for a future purchase. The gift card value will equal the amount of the returned item. The replacement with gift card is free. The label will be valid for only 10 days. You can choose to request pickup of your package at your home or alternatively drop it off at a UPS/BRT collection point. If the package is not deposited or picked up by the courier within this timeframe, the provided label will no longer be usable.

3) RETURN WITH REFUND (AT CUSTOMER'S EXPENSE)

Label at customer's expense. The label cost will be deducted from the item refund. The label will be valid for only 10 days. You can choose to request pickup of your package at your home or alternatively drop it off at a UPS/BRT collection point. If the package is not deposited or picked up by the courier within this timeframe, the provided label will no longer be usable.

RETURN CONDITIONS

Replacements/returns will only be accepted if they meet these requirements:

• The item must be intact
• The product may be tried, tested or verified, but
  must not be used, washed or damaged, other-
  ments will be claimed for the value
• All labels and security thread must be present on the product
• The item must be free of tailoring modifications such as hemming
• The replacement/return request must be made within 14 days of receiving the merchandise
• Items with custom hemming cannot be returned or replaced
• Products must be returned in their original packaging, complete with any bags and accessories provided
• Returned products must be delivered to the shipper within fourteen (14) days, starting from when you communicated to the Seller your decision to withdraw from the contract. Otherwise, the return will not be accepted.

Once we receive and examine the returned product, we will proceed with checking the item. The replacement or return will be processed within 15 business days.

For any other questions or concerns, you can send an email to customerservice@masons.it or contact us via WhatsApp at 0039 388 302 1004 or via chat, both available on the website homepage.