HOW TO MAKE A RETURN OR REQUEST A PRODUCT EXCHANGE:

If you need to return your order, you can request a return or exchange within 14 days of receiving your merchandise (days will begin to be calculated from the delivery date).

To start the replacement or return process, simply access the following link by filling in the text fields with your order number and the email address used for the purchase: return form
Once you complete the request, you'll receive an email with the label to apply to your package and instructions on how to proceed.

You can choose to request pickup of your package at your home or alternatively drop it off at a UPS/BRT collection point.

The following options are available:

1) REPLACEMENT (FREE)

* Option not valid for non-EU countries

You can exchange for a different size, model, or color. The replacement is free. The label will be valid for only 10 days. You can choose to request pickup of your package at your home or alternatively drop it off at a UPS/BRT collection point. If the package is not deposited or picked up by the courier within this timeframe, the provided label will no longer be usable.

2) REPLACEMENT WITH GIFT CARD (FREE)

* Fee-based option for non-EU countries

You can opt for a gift card with no expiration date to use for a future purchase. The gift card value will equal the amount of the returned item. The replacement with gift card is free. The label will be valid for only 10 days. You can choose to request pickup of your package at your home or alternatively drop it off at a UPS/BRT collection point. If the package is not deposited or picked up by the courier within this timeframe, the provided label will no longer be usable.

3) RETURN WITH REFUND (AT CUSTOMER'S EXPENSE)

Label at customer's expense. The label cost will be deducted from the item refund. The label will be valid for only 10 days. You can choose to request pickup of your package at your home or alternatively drop it off at a UPS/BRT collection point. If the package is not deposited or picked up by the courier within this timeframe, the provided label will no longer be usable.

RETURN CONDITIONS

Replacements/returns will only be accepted if they meet these requirements:

• The item must be intact
• The product may be tried, tested or verified, but
  must not be used, washed or damaged, other-
  ments will be claimed for the value
• All labels and security thread must be present on the product
• The item must be free of tailoring modifications such as hemming
• The replacement/return request must be made within 14 days of receiving the merchandise
• Items with custom hemming cannot be returned or replaced
• Products must be returned in their original packaging, complete with any bags and accessories provided
• Returned products must be delivered to the shipper within fourteen (14) days, starting from when you communicated to the Seller your decision to withdraw from the contract

Once we receive and examine the returned product, we will proceed with checking the item. The replacement or return will be processed within 15 business days.

For any other questions or concerns, you can send an email to customerservice@masons.it or contact us via WhatsApp at 0039 388 302 1004 or via chat, both available on the website homepage.